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Contacts at Voya

When to contact	Contact
Sponsor Services Plan Manager resolves any Plan related questions or issues orders Sponsor Activity reports or other Plan related reports researches and resolves concerns provides 5500 Report filings, Compliance testing and 1099 tax forms issues provides audit assistance resolves questions on contribution processing provides information and assistance on: -termination/retirement/death claim withdrawal requests -loan/hardship/disability/in-service withdrawal requests	JOHN SMITH Voya Retirement Insurance and Annuity Company 151 Farmington Ave Hartford, CT 06156 Phone No. 1-800-555-4444 Ext.4545 Fax No: 860-555-5555 E-mail: [email protected]

Local Client Relations Manager resolves marketing concerns and questions assists in enrollment meetings helps review product and plan enhancements; provides investment or contract reviews provides employee education and retirement planning software. provides product and fund prospectuses	(888) 555-2222

Agent / Producer / Broker / Consultant (if applicable) for account and investment review may conduct enrollment meetings acts as general liaison	JOSEPH SMITH Phone No. (899) 555-1111 E-mail: [email protected]
Voya's Toll Free Numbers
Voya Access Line Participant account values and investment changes using a voice response system.	1-800-584-6001
Participant Customer Information Center Participant concerns: account information and investment changes with a CSR Monday - Friday from 8am - 9pm ET.	1-800-584-6001