Recent Activity - Contributions

Help and FAQs

How can I delete or make changes to a submitted file?

If it’s prior to 4 p.m. EST on a business day you may contact our Electronic Data Submission Team at 1-800-238-6212 to delete or edit your file. Please note, the cut off time may be earlier on days when the NYSE closes early.

How do I determine if a participant has reached IRS contribution limits?

Your payroll system should be set up to monitor the appropriate contribution limits. You can also view participant activity history to review year to date contribution amounts.

How do I read the payroll feedback file?

Within the Payroll Feedback Service page we provide a Payroll Feedback Information Guide to help provide direction and for additional information and samples.

I entered an incorrect payroll date on a contribution/loan submission, how can I correct?

This date is not an editable item after it has been submitted. If it’s prior to 4 p.m. EST on a business day you may contact our Electronic Data Submission Team at 1-800-238-6212 to delete or edit your file. Please note, the cut off time may be earlier on days when the NYSE closes early.

I submitted an overpayment on a contribution for a participant. How can I have the overpayment returned?

If you have Request Management, open a new request indicating that you want to update or make a change to a participant. From there you can adjust contributions and request reimbursement.

If you don't have Request Management, please reach out to your Plan Manager.

I’m trying to upload a payroll file and I’m getting an error message. Who do I contact?

If you’re importing a file and experiencing issues please contact our Electronic Data Submission team at 1-800-238-6212 for assistance.

Where can I see the current participant contribution deferral elections on file?

The Participant Summary page will detail the participant balance and contribution deferral amounts. This is in Participant List > Participant Summary

Contributions & Payroll

Enrollment

Investments & Funds

Loans & Withdrawals

Participant Information

Plan Information

Reporting

How can I change my plan’s investment line up?

Please contact your Voya Client Relationship Manager for assistance.

How can I determine which participants are enrolled in Advisory Services?

The Participant Summary page will detail the participant’s plan information and review the account details. This is in Participant List > Participant Summary

How can I get a list of all the available funds in the plan?

You can access the fund performance report on the Sponsor Website under Investment Info > Fund Performance > Case Specific Performance-Selected Funds

How do I determine how my employees are allocated?

The Participant Details page shows all participant allocations. This is found on the Participant List > Participant Summary > Participant Details

How do I determine which of my employees is invested in a specific fund?

In the Reports Hub, the Participant Account Balance by Fund Report will include a list of all participants and their balance in each fund.

Where can I find ticker symbols?

Please contact your Voya Client Relationship Manager for assistance.

Contributions & Payroll

Enrollment

Investments & Funds

Loans & Withdrawals

Participant Information

Plan Information

Reporting

An employee submitted a request, but I don’t see it. Where can I locate it?

When an electronic request is ready for Sponsor approval, all approvers will receive an email alert from Voya. Requests may be awaiting review by a Third Party Administrator or waiting for the participant to return forms. If you have Distribution Management, all electronic requests requiring your approval can be found in the Processing Center > Distribution Management

If you don't have Distribution Management, please reach out to your Plan Manager.

How can I determine the status of a participant’s loan?

A status on all loans in a plan can be found in the Report Hub. Participant Loan details can be found on the Participant Summary page.

How do I approve a distribution request?

If you have Distribution Management, all electronic requests requiring your approval can be found in the Processing Center > Distribution Management

If you don't have Distribution Management, please reach out to your Plan Manager.

Where can I find information about newly issued loans?

Loan activity will be reported to the plan on the payroll feedback file produced after the loan is issued. This will include loan payment amount and first payment date. The file can be located on the Sponsor Website under Processing Center > Payroll Feedback

Where can I see the total amount of outstanding Loans for my Plan?

The Plan Summary page will show total balance and outstanding loan balances. From there, you can view Loan Detail to breakdown each participant's loan balance.

Where do I find loan amortization schedules?

Loan amortization schedules are available 2 days after a loan is processed. The schedules are located in the Reports Hub.

Contributions & Payroll

Enrollment

Investments & Funds

Loans & Withdrawals

Participant Information

Plan Information

Reporting

How can I correct a participant SSN?

If you have Request Management, open a new request indicating that you want to update or make a change to a participant. From there you can sumbit a SSN correction request detailing the change.

If you don't have Request Management, please reach out to your Plan Manager.

How do I get a report showing Participants with Beneficiaries?

For plans where Voya maintains beneficiary information, within the Reports Hub, access On Demand Reporting, and select All Beneficiaries data report under the Standard Reports folder.

Additionally, the Participant Details page shows all assigned beneficiaries for each participant. This is in Participant List > Participant Summary > Participant Details

How do I make a change to a participant's account or profile?

If you have Request Management, open a new request indicating that you want to update or make a change to a participant. From there you can adjust contributions or distributions, modify loan information, maintain the participant profile or submit a general inquiry.

If you don't have Request Management, please reach out to your Plan Manager.

How do I request copies of participant statements and transaction confirmations?

You can locate the prior 2 years of statements and confirmations from the Participant Summary. This is in Participant List > Participant Summary > Participant Details

How do I terminate an employee?

How do I update participant profile information?

If you have a payroll vendor submitting demographic/census information please contact them to update their records.

If you are not using a payroll vendor, the Voya PayCloud tool can be used to update participant demographic information such as, name, address, date of hire, date of birth, division/location and payroll frequency. If your plan has access to this tool, it is in Processing Center > Contribution Submission

I have a rehire, how can I re-enroll them in the plan?

If you have Request Management, open a new request indicating that you want to update or make a change to a participant. From there you can select Rehire and provide the participant's rehire information.

If you don't have Request Management, please reach out to your Plan Manager.

When and where are the participant 1099 and/or W2 details provided?

All participant tax forms and statements can be accessed by viewing the participant website from the Participant Summary > Take Me To > View Participant Website

Contributions & Payroll

Enrollment

Investments & Funds

Loans & Withdrawals

Participant Information

Plan Information

Reporting

How can I make changes to plan features?

If you have Request Management, open a new request indicating that you want to update or make a change to your Plan Features.

If you don't have Request Management, please reach out to your Plan Manager.

How can I use the forfeiture account?

If you utilize Voya PayCloud for contribution submissions, the forfeiture offset option will be presented as an option prior to submitting a file.

If you have a payroll provider or submit using another method, please contact your Plan Manager for assistance.

How do I make a change to a plan?

If you have Request Management, open a new request indicating that you want to update or make a change to a plan. From there you can adjust and correct transactions, modify plan data, request payroll assistance, or submit a general inquiry.

If you don't have Request Management, please reach out to your Plan Manager.

How do I set up a new user for the Sponsor Website?

The person at your company designated as the Plan's Primary Contact can add new users and update existing user access right on the website under Manage User Accounts.

I submitted an adjustment request, how long until it’s processed?

Adjustment requests can take 5 to 7 business days to be completed.

I submitted an adjustment, but I don’t see my bank account credited.

If an adjustment results in funds being returned to the plan, Voya will mail a check to the plan once it is completed.

Is there a summary of my plan’s rules?

A summary of a plan’s features can be found under Plan Info > Plan Highlights

Where can I find my plan’s audit package?

Voya has several reports available to assist with annual audits. The Sponsor Activity Report, Distribution Report, Loan Audit Report, and SOC1 Reports are located in the Reports Hub.

Didn't find what you're looking for? Please reach out to one of your plan contacts so we can further assist you.