Help With Sponsor Web
Sign Up / Register
Is sign up / registration required?
How to sign up / register if you're a Plan Sponsor
Choosing a Password / Password tips
How to add additional users
Login
How to Log In
What to do if you forget your User ID
What to do if you forget your Password
Will your account become inactive
Technical Support
Access Problems
Choosing a Browser
Cookies must be enabled on your browser to use our site
Scheduled Maintenance Times
Printing Problems
Security
Who can access my plan information
Other
How to contact Voya
Sign Up / Register
Is sign up / registration required?
Yes. In order to access your organization's retirement plan information online, you must first sign up / register with us. It's a one-time process that only takes a few minutes of your time.
How to sign up / register if you’re a Plan Sponsor
Step 1 - Starting the Registration Process
- Contact the plan administrator at your organization to begin the registration process.
- If you are the plan''s administrator, or if there is no designated plan administrator at your organization, please contact your Voya Plan Manager in order to register.If you are the plan''s administrator, or if there is no designated plan administrator at your organization, please contact your Voya Plan Manager in order to register.
Step 2 - You will receive 2 registration e-mails
- The first email will contain the link to use to start the registration process.
- The second email will contain your PIN. The PIN is needed to complete the registration process.
Step 3 - Enter PIN
- Click on the link in the first registration email, enter your PIN and click Continue.
Step 4 - Create Login information
- Your User ID must be at least 6 characters in length.
- Your Password must be at least 8 characters in length, must contain 3 of the following 4 characteristics: upper case, lower case, numeric or symbol (/>$#@), and is case-sensitive. (See Choosing a Password / Password Tips).
- Provide your mobile number or email address to receive your verification code.
- Register your computer or device so that you do not have to receive and enter a verification code the next time you attempt to log in from that computer or device.
Step 5 - Confirmation
- You will then receive confirmation (both on-screen and via email) that your registration has been successfully completed.
Choosing a Password / Password Tips
Having a secure password is especially important in order to keep your information confidential. The following requirements and tips help ensure that your password is not compromised:
Requirements:
- Your Password must at least 8 characters in length.
- Your Password must contain three of the following four characteristics: Upper Case, Lower Case, Numeric or Symbol (/>$#@).
- Your Password is case sensitive.
- Do not share your password with anyone.
- Change your password frequently, especially whenever you suspect that it is no longer confidential.
- Do not use common words within your password. For example, do not select names of actors, famous musicians, characters in literature or other popular people, places or things for your password.
- Do not base your password on personal information that is publicly available.
How to add additional users
To add another user at your organization, the new user must contact the Voya plan’s administrator at your organization to start the registration process.
Login
How to Log In
Once you have registered, enter your User ID and Password on the Welcome / Log In screen and click GO. If you are logging in from an unregistered computer or device, you will have to receive and enter a verification code.
What to do if you forget your User ID
If you've already registered and forgotten your User ID, complete the following steps:
- Click on "Forgot your User ID" on the Welcome / Log-In screen.
- Enter your email address and first/last name.
- You will receive an e-mail that contains your User ID.
What to do if you forget your User ID or Password
In the event that you forget your Password, complete the following steps:
- Click on "Forgot your password" on the Welcome / Log-In screen.
- Enter your User ID.
- Enter your verification code.
- Select a new password and re-enter it for verification. Click Submit.
- You will then receive confirmation (both on-screen and via e-mail) that your password has been successfully changed.
Will your account become inactive
Yes. Your account will become locked after 365 days of inactivity. To un-lock your account, complete the following steps:
- Enter your User ID and Password on the Welcome / Log-In screen. You will then be directed to the Change Password process.
- Enter your User ID.
- Enter your verification code.
- Select a new password and re-enter it for verification. Click Submit.
- You will then receive confirmation (both on-screen and via e-mail) that your password has been successfully changed.
Technical Support
- Be sure you are using the new User ID that was created during sign up / registration.
- Make sure your Password is being entered correctly. It is important to note that your Password is case-sensitive.
- After three unsuccessful attempts to log into the service, you will receive a Log In Error Page. In order to continue with the login process, you must enter your verification code to reset your password.
Try clearing the cache in your browser Options.
If you have multiple browser windows open when encountering your login problem, try closing them, re-open one browser window and try to log in again.
Please note: When making any changes to your browser settings, it is recommended that you restart your computer.
In addition, pay special attention to any special messaging that the web site displays. Carefully read this information. It will assist you with proceeding through the Site.
Choosing a Browser
The site is best viewed by the following browsers: Click here for supported browsers.
Voya supports most current internet browser versions, including one release back. When using older browsers, you may experience technical problems. Please upgrade if possible.
Cookies must be enabled on your browser to use our site
Cookies are required to access our website and must be enabled in your browser. A "cookie" is an element of data that a website can send to your browser when you link to that website. It is not a computer program and has no ability to read data residing on your computer or instruct it to perform any step or function.
Our policy is not to store any personal information obtained by cookies. Our site uses only "transient cookies" - a cookie that resides only in the memory of the computer. When the browser is closed or the machine is turned off, that cookie disappears forever.
When you log into the Sponsor site, you may receive a notice that the server wishes to set a cookie. If you say "no", you will not be able to enter the site because the system will not be able to identify you. If you say "yes", you will be allowed to enter the site and your information will appear.
Scheduled Maintenance Times
The Sponsor Website will be unavailable due to routine systems maintenance on Sundays from 6:00 a.m. to 9:00 a.m. EST.
Page Orientation
Sometimes information can be cut off when printing. This can happen when the Web page you are viewing is too large for your browser to print with its default setting. To print the entire page, change your printer setting from Portrait to Landscape. Landscape and Portrait are orientations for printing. Landscape is a horizontal page orientation giving you a wider page and Portrait is a vertical page orientation giving you a longer page.
Print Preview
The Print Preview feature in most browsers allows you to preview a page before you actually print it.
Security
Who can access my plan information
Voya uses a secured server. Access to your plan information is limited to you, your retirement partners here at Voya, and potentially to other authorized parties at your organization.
Other
How to contact Voya
If you would like to ask us a question or give us feedback, click on the Contact Us link found at the top of each page. Enter your question or comments and click "Submit". Your question will be reviewed and acted upon as soon as possible.