Frequently Asked Questions
By participating in the Plan, you and the Company are working together to help prepare for your retirement future. You've also joined forces with Citistreet, the company who administers the Plan. You may have questions -- about plan access, investment options, Citistreet, and more.
To help you find out everything you need to know, we've put together a list of some of the most frequently asked questions that our Participant Services Representatives are asked:
- What is the Company 401(k) Savings plan Information Line?
- How do I use the Company 401(k) Savings Plan Information Line?
- How do I contact a Participant Sevices Representative?
- What kind of transactions and services are available via the telephone?
- When are transactions effective?
- Can I cancel a transaction after I receive a confirmation number?
- I was just hired by the Company and I tried to enroll in the plan through the...
- I recently moved. How do I change my address for Plan information and transactions?
- I forgot my Personal Identification Number (PIN). How can I get another one?
- When can I expect my quarterly statements to arrive?
- How quickly can I get my money when I make requests for loans, withdrawals and distributions?
- How do I find out what my outstanding loan balance is?
- How many loans can I have at the same time?
- What happens if I default on a loan?